How do I install or download my rate update?
Your update will be accompanied by installation instructions. You may obtain more detailed instructions for updating the rates by visiting the Rate Change Information area of the Knowledgebase.
Each of our rate change telephone agents is specially trained to assist you. You may also contact a Service and Repair team technician for live assistance by selecting the Repair menu prompt offered on 1.800.NEOPOST (1.800.636.7678). Repair representatives are available Monday through Friday between 7 a.m. and 6 p.m. Central Time. Please note that you will need your customer account number available to expedite contact with our Repair telephone-support team.